Shipping & Payment Info

At Tuca Cosmetics, we are committed to providing a seamless shopping experience. This Shipping & Returns Policy outlines important information about our shipping options, return policy, and payment methods. Please read carefully before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. Please note that international customs fees, taxes, and import duties (if applicable) are the responsibility of the customer.

You will be shown the exact shipping charges and any applicable taxes before you complete your purchase.

Returns, Exchanges, Damages, and Lost Packages

Returns and Exchanges
Due to the nature of our products, we only accept returns or exchanges in the following circumstances:

• Damaged Products: If you receive a product that is damaged upon arrival, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund.
• Skin Concerns: If you experience an adverse skin reaction to one of our products, please contact us within 14 days of receipt to discuss a possible return or exchange. Proof of purchase and details of the reaction will be required.

Lost Packages
If your package is confirmed lost by the shipping carrier, we will work with you to resolve the issue by either reshipping your order or issuing a refund.

How to Initiate a Return or Exchange

To request a return or exchange due to a damaged product or skin concern, please contact us at support@tucacosmetics.com with your order number and a detailed description of the issue. We will provide instructions on how to proceed.

Order Processing and Delivery Times

Once your order is placed, we aim to process it within 1-2 business days. Delivery times vary depending on the destination and shipping method. Typically, orders are delivered within 5-10 business days after processing.

Please note that delays may occur during peak times or due to unforeseen circumstances with shipping carriers.

Payment Options

We offer a variety of secure payment options to make your shopping experience convenient and safe:

• Credit Cards: We accept Visa, MasterCard, and American Express.
• Apple Pay: Quick and easy payments using Apple Pay on supported devices.
• PayPal: Use your PayPal account for a secure, fast checkout.

Payment Requirements and Instructions

To complete your order, ensure that all payment information is accurate and up-to-date. Payments are processed at the time of purchase, and you will receive a confirmation email once your payment has been successfully received.

Please double-check all billing and shipping details before placing your order to avoid any delays.